Service & Support

    For sellers using Unite on Mercateo.

    Edit logo and description text of your App page

    To edit the logo, name and/or description text of your app, go to App Management and click on Details of the App you would like to edit. You will see the section General Information of your App and you can edit information by clicking on the pen symbol.

    In the part App content, you can enter the name for your App and a description text as well as upload an image for the logo of your App (this information will be displayed to customers in the App Store).

    Click Save after editing.

    Manage and contact customers

    You can always contact the customers who have activated your BusinessShop. You can find the contact details in your Unite account:

    • Contract management
    • Contracts with customers
    • Details

    Create and assign individual prices

    Every customer who activates your BusinessShop initially receives access to your basic prices. Those correspond to the prices you have included in your catalogue file.

    To assign individual prices to your customer, create a csv price file (for more information see create individual price file below).

    To assign an uploaded price file to a customer, go to your App Administration, click on Individual prices and select the relevant customers.

    Transmit stock levels

    This article shows you the ways in which you can show your customers the current availability of the products.

    Where can I find my company ID? Where can I edit my profile?

    Log in to your Unite account:

    • Select your account in the top right corner
    • Click on Switch companies or Create company
    • Your company ID can be found on the left and you can edit your company data by clicking on the pen icon

    I forgot my password. What do I have to do?

    If you have forgotten your password, please go to the Login page, click Password forgotten and follow the steps.

    Porträt | Anbieterteam

    You didn't find an answer?

    We’re glad to help:

    +49 341 355 86 999