Service & Support

There are only five main steps you have to take:

1. Contact your ERP or e-procurement system provider. In order to integrate Unite via an API, please contact your respective system provider who will guide you through the initial connection.
2. Connect with Unite. Register an account on Unite. Then you can enable the connection to Unite in your own ERP or e-procurement system. You will need the username and password from your registration on Unite. Finally register your companies.
3. Go live. Once connected with Unite, we will switch your account to a technical “go live”. Now you are prepared for step 4.
4. Test Orders and Invoice. To make sure everything is just the way you need it, we will test some orders and the invoice process.
5. Enjoy Unite! Now that everything runs smoothly, you are free to roll out Unite to all your employees and enjoy the simplicity of e-procurement!

The registration and administration access to Unite occur via an HTML-capable web browser. The latest versions of the following web browsers are supported:

• Google Chrome
• Firefox
• Internet Explorer
• Edge
• Safari

In the case that the latest version of the chosen browser is not being used, Unite Network SE cannot guarantee the functionality and system stability of the Unite function. Unite Network AG does not offer support for browsers other than those listed above in their respective latest versions. The following applies to all browsers/applications: JavaScript must be enabled.

Within your ERP or e-procurement system you will have to activate the Mercateo Unite account that you just created. Please contact the responsible person within your organization, to help you with this step if you happen to have some difficulties

Within your ERP or e-procurement system you can activate the access of the Mercateo Unite API into your system with just one click and then, in a second step, activate Mercateo Unite for several companies within your organization.

The only thing you will need for your registration is your e-mail address. You then confirm that your own e-procurement or ERP system shall transfer the necessary data to Mercateo Unite. This data includes:

• Name and VAT-ID of company
• Company address
• Contact details of the person who is entitled to register the account in the name and on behalf of the company
• Company size

Should you have any problems regarding the transfer of your data from your system to Mercateo Unite please contact your e-procurement- or ERP system provider.

Log in to your Unite account: portal.unite.eu

• Select your account in the top right corner
• Click on Switch companies or Create company
• Your company ID can be found on the left and you can edit your company data by clicking on the pen icon

Your user administration settings are to be found within your own ERP or e-procurement system. For any further questions with regard to your user administration, please involve your dedicated system support contact.

After five days the confirmation email is expiring. Simply try to login again. If your email address is not yet confirmed a new confirmation email will be resent automatically.

The registration and creation of an account on Mercateo Unite is the sole responsibility of the organisation and its affiliated companies concerned. The organisation is solely responsible for the security of their login credentials. The organisation may not pass on the login credentials to any third party and is also solely responsible for any use or actions made under their login credentials. It is the duty of the account holding organisation within the meaning of §§ 15 et seq. AktG to communicate this obligation to their affiliated companies in writing.

Yes, upon account registration you are entitled to create several accounts for companies which can be based in Germany, United Kingdom and France, Netherlands and Austria. The activation of Mercateo Unite Sellers is conducted separately for each company in their respective country.

Sec. 15.1.1 of the Unite Terms of Use stipulates that the contractual terms of the partner that provides the third-party system shall take precedence insofar as they relate to the Provider-Customer relationship.

Yes, you may continue using your punch out to the Mercateo procurement platform and also enable Unite via your ERP or e-procurement system provider within your organization.