In this section you’ll learn how Unite’s shipping process works, including delivery times, delivery addresses, and shipping costs. We also provide answers to frequently asked questions.
How the shipping process works
Confirmation of receipt of order and shipping confirmation
After your order is received, we’ll send you an order receipt email with your Unite order number. We’ll then transfer your order to the relevant suppliers. If provided by the supplier, a further email will follow containing the estimated delivery date for each item. It may also contain tracking information, if available.
First email: Receipt of your order with your Unite order number
Second email: Email with estimated delivery date (if provided by the supplier)
Transport and courier services
Your order will be delivered by a courier chosen by the supplier. Here is a list of some of the mainstream couriers used:
Germany: DHL, DPD, GLS, UPS, Hermes
Austria: Österreichische Post, DPD Austria, GLS Austria, DHL, Hermes
United Kingdom: DHL, DPD, PARCEL FORCE, UPS, FED EX
The Netherlands: PostNL, UPS, DHL, DPD, TNT
France: Chronopost, Colissimo, TNT, DPD, UPS
Poland: DPD, DHL, GLS, FedEx, UPS
Italy: BRT, GLS, DHL, UPS, TNT
Hungary: DHL, GLS, DPD, UPS, ExpressOne
Spain: SEUR, GLS, DHL, UPS, DPD
Delivery of your order
Your order will be delivered during business hours, Monday to Friday, to your specified address. Depending on the items and the number of suppliers involved, you may receive a single delivery or multiple separate deliveries.
Important note: Please inspect all items upon delivery to ensure they are complete and undamaged. Should this not be the case, follow Unite’s returns procedure. Find all the relevant information below in the FAQ section or go to our returns and claims page.
Delivery times and delivery addresses
Delivery times
To check delivery times, click on the item you want to buy. The delivery times are shown next to each supplier (warehouse) on the item detail page. This allows you to quickly compare the delivery times and availability of items.
Important note: Delivery periods apply only when the stock level is indicated in green. If there is no stock or no information available, the delivery time will vary.
For each supplier you’ll see further information on stock levels, shipping costs and return conditions.
You can assess the delivery reliability of each supplier (warehouse) by clicking on the delivery time.
Note: Choose the delivery option you prefer or use the Smart Basket feature to get the best combination of cheapest price, fastest delivery time and fewest deliveries.
Delivery addresses
In the order preview, you’ll have the option to specify a delivery address. For more information on how to add and manage delivery addresses, go to our profile and account management page.
Delivery to a collection point or PO box address
Unfortunately, it’s not possible to have your order delivered to a collection point or to a post office box.
Deliveries outside your country
Unite processes deliveries only within the same country and does not offer cross-border shipping. For orders outside your country, please visit the Unite website for the destination country, where you can find products available for that region.
You can go to your account and click on ‘Order archive’. Under ‘Status’, click on ‘Show shipping information’ to view the delivery information.
If provided by the supplier, an email will be sent containing the estimated delivery date for each item. It may also contain tracking information, if available.
Shipping costs
The shipping costs vary from supplier to supplier as each supplier calculates differently. You can view and compare shipping costs on the item details page across all suppliers.
Additionally, the shipping costs are listed in the basket and in the order preview page.
If your order includes items from multiple suppliers, shipping costs may be charged separately for each one.
Frequently asked questions
I haven’t received an email with delivery details. What can I do?
It's possible that the email has been blocked by your spam filter. Try checking your spam or junk folder and, if necessary, contact your IT department to adjust your spam filter settings to receive emails from Unite.
It’s also possible that the supplier hasn’t sent us a shipping confirmation, in which case you can contact our customer service to follow up. We’ll need your order number and customer number to process your query.
How can I track my order?
If the supplier provides a tracking number, you’ll receive a shipping confirmation email containing delivery details.
For markets outside Germany:
Please contact our customer service to follow up. We’ll need your order number and customer number to process your query.
There wasn’t anyone available when the courier arrived, what now?
The courier will deliver the order to your chosen delivery address. If no one is present, you’ll receive a notification from the courier with further information and instructions.
My order wasn’t delivered within the expected delivery time, what should I do?
You can help prevent delays by addressing the following:
Missing phone number: Please provide an onsite contact number which will be answered during business hours.
Outstanding advance payments: If you’ve selected prepayment as your payment method, the goods will not be dispatched until payment has been received. You can change your payment method in your account settings.
Delivery addresses: Check the address you’ve entered. Is it correct and courier friendly?
Delivery attempts: Be available in the courier’s delivery window to receive your order.
Why haven’t I received all items of my order?
It’s possible that not all items will be shipped on the same day. If provided by the supplier, a shipping confirmation with delivery information for each item will be emailed to you.
If you haven’t received all the items or the correct quantity by the respective delivery dates, please follow our returns procedure.
How do I log a return or claim?
Access the first email you received from Unite with your order number. Click on the ‘return or replace items’ link and fill out the form.
Or you can access your account and go to the order in the ‘Order archive’ tab. Go to the relevant order. Under the ‘Action’ column, you’ll find a curved arrow. Click on the arrow for the relevant order and fill out the returns form.
