Shipping and delivery

In this article you’ll learn how Unite’s shipping process works, including delivery times, delivery addresses, and shipping costs. We also provide answers to frequently asked questions.

How the shipping process works

Order receipt confirmation and shipping confirmation

After your order is received, we’ll send you an order receipt email with your Unite order number. We’ll then transfer your order to the relevant suppliers. If provided by the supplier, a further email will follow containing the estimated delivery date for each item. It may also contain tracking information, if available.

First email: Order receipt confirmation with your Unite order number

Note: In the PunchOut setup, the order confirmation email may be deactivated. Please contact your purchasing department if you have any questions about your order and don’t have an order confirmation.

Second email: Estimated delivery date (if provided by the supplier)

Delivery of your order

Your order will be delivered during business hours, Monday to Friday, to your specified address. Depending on the items and the number of suppliers involved, you may receive a single delivery or multiple separate deliveries.

Note: Please inspect all items upon delivery to ensure they are complete and undamaged. Should this not be the case, follow Unite’s returns procedure. Find all the relevant information below in the FAQ section or go to our returns and claims page.

Delivery times

To check delivery times, click on the item you want to buy. On the product detail page in the offers section, you’ll see the item’s terms from different suppliers. Compare prices, delivery times and other conditions to choose the best option for your needs.

Note: Delivery periods apply only when the stock level is indicated in green. If there is no stock or no information available, the delivery time will vary.

Note: Select the delivery option you prefer or use the Smart Basket feature, to get the best combination of best price, fastest delivery and fewest deliveries.

Delivery to a collection point or PO box address

Unfortunately, it’s not possible to have your order delivered to a collection point or to a post office box.

Shipping costs

The shipping costs vary from supplier to supplier as each supplier calculates them differently. You can view and compare shipping costs on the item details page across all suppliers.

Additionally, the shipping costs are shown in the basket and on the order preview page.

If your order includes items from multiple suppliers, shipping costs may be calculated separately for each one.

Shipping cost splitting

Your company may have set up shipping cost splitting. In this case, you won’t see the shipping costs as a separate item. Instead, they’re already included in the item prices.

If you’re an administrator and want to set up shipping cost splitting, please contact your Unite representative or get in touch with the Sales Team.

Frequently asked questions

I haven’t received an email with delivery details. What can I do?

It’s possible that the email has been blocked by your spam filter. Try checking your spam or junk folder and, if necessary, contact your IT department to adjust your spam filter settings to receive emails from Unite. 

It’s also possible that the supplier hasn’t sent us a shipping confirmation, in which case you can contact our customer service to follow up. We’ll need your order number and customer number to process your query.

How can I track my order?

If the supplier provides a tracking number, you’ll receive a shipping confirmation email containing delivery details.

There wasn’t anyone available when the courier arrived, what now?

The courier will deliver the order to your chosen delivery address. If no one is present, you’ll receive a notification from the courier with further information and instructions.

My order wasn’t delivered within the expected delivery time, what should I do?

Don't worry, we'll take care of it. Please contact our customer service or complete a delivery date request form.

You can help prevent delays by addressing the following:

Missing phone number: Please provide an onsite contact number which will be answered during business hours.
Outstanding advance payments: If you’ve selected prepayment as your payment method, the goods will not be dispatched until payment has been received. You can change your payment method in your account settings.
Delivery addresses: Check the address you’ve entered. Is it correct and courier friendly?
Delivery attempts: Be available in the courier’s delivery window to receive your order.

Why haven’t I received all the items of my order?

It’s possible that not all items will be shipped on the same day. If provided by the supplier, a shipping confirmation with delivery information for each item will be emailed to you. 

If you haven’t received all the items or the correct quantity by the respective delivery dates, please follow our returns procedure. 

For more information on returns and complaints on Unite, click here.

How do I log a return or claim?

Access the first email you received from Unite with your order number. Click on the ‘Return or replace items’ link and fill out the form.

For more information on returns and complaints on Unite, click here.

Contact customer service

You can reach Unite customer service by email at service.de@unite.eu or by phone at +49 (0)89 121 407 77.