At Unite, catalogues are transferred via SFTP (Secure File Transfer Protocol). This ensures your data is transmitted securely and encrypted. SFTP is widely supported by free tools and is easy to use.
Once your onboarding begins, you’ll receive access to a personal SFTP account for submitting your catalogue files. You’ll need an FTP client (such as FileZilla or WinSCP), the server address, and your login credentials.
Go to the menu on the left and select ‘SFTP settings’.
Scroll down to ‘Account settings’ and click on ‘Generate new password’.
Important:
Save or copy the password immediately. It will not be displayed again.
You can generate a new password at any time. The old one will then become invalid.
Avoid using the ‘@’ character in your password, as it may cause connection issues. If your generated password contains ‘@’, generate a new one.
Having trouble accessing your account?
You may be signed in with the wrong role, for example if you’re also a Unite buyer or have multiple linked accounts. To switch roles, use the ‘Change user’ function:
Click on the round icon with your initials in the top right corner of the screen.
Then click on ‘Change user’ to select a different role.
If your account hasn’t been migrated from FTP to SFTP yet, please contact support@unite.eu.
Connect to the SFTP server
SFTP connection parameters
Setting
Value
Protocol
SFTP
Server address
sftp.unite.services Note: Some SFTP clients require the full protocol specification: sftp://sftp.unite.services
Port
22
Username
Provided during onboarding or visible in ‘SFTP settings’ in the ‘catalogue management tool’
Password
Use the one you generated in the step above
Set up the connection with an FTP client
To transfer data via SFTP, you’ll need an FTP client. We recommend using FileZilla or WinSCP.
In the Quickconnect toolbar, enter the following information:
Address: sftp.unite.services
Your SFTP username and password
Port: 22
Click Quickconnect to establish the connection.
WinSCP
Follow these steps:
Install WinSCP on your computer.
On the login screen, enter the following information:
Protocol: SFTP
Host name: sftp.unite.services
Port number: 22
Your SFTP username and password
Naming convention guideline
Please follow our file naming conventions when naming your files. You’ll receive your ‘CatalogueID’ during onboarding.
File type
Format
Naming pattern
Example
Catalogue file (XML format)
xml
zip
rar
catalogueID_catalog.format
12345_catalog.xml
12345_catalog.zip
12345_catalog.rar
Catalogue file (CSV format)
csv
txt
products_catalogueID_language.format
categories_catalogueID_language.format
products_12345_deu.csv
categories_12345_deu.csv
products_12345_deu.txt
categories_12345_deu.txt
Stock availability
csv
availability-data-catalog-catalogueID.format
availability-data-catalog-12345.csv
Media files (images, PDFs)
zip
rar (up to Version 4)
images.format
pdf.format
images.zip
images.rar
pdf.zip
pdf.rar
Conditions files (optional)
csv
catalogueID_conditionsfile.format
catalogueID_pricefile.format
catalogueID_deliverytime.format
catalogueID_weee_number.format
catalogueID_tariffnumber.format
catalogueID_returncondition.format
12345_conditionsfile.csv
12345_pricefile.csv
12345_deliverytime.csv
12345_weee_number.csv
12345_tariffnumber.csv
12345_returncondition.csv
Transmit catalogue data via SFTP
A catalogue usually consists of several different files:
Catalogue file (XML or CSV)
Conditions files (optional)
Stock availability files (optional)
Images, datasheets, and safety data sheets
To upload your catalogue, place all related files, including media files, optional conditions files, and stock availability, into the corresponding subfolders on the SFTP server.
If these folders don’t exist, please create them manually following our file naming conventions:
File type
SFTP subfolder
Catalogue files (XML/CSV)
/catalog/<CatalogueID>/
Stock availability (optional)
/catalog/<CatalogueID>/
Media files (images, datasheets)
/catalog/media/
Please note the following important information:
The SFTP server is for data exchange purposes only.
A complete initial upload of all required files is necessary.
For later updates, it is sufficient to upload only the changed files. Unchanged files will be retained automatically.
You don’t need to inform Unite when re-uploading or updating catalogues.
Folder names must not be changed without prior approval from Unite, as this may disrupt automated processing.
If any uploads fail, they will appear in the ‘un-processable’ folder for your review.
Technical support
If you have any questions about the technical implementation, please contact: support@unite.eu.
